1 Orders

1.1 To place an order for any goods you must either: Follow the procedures set out on the The Chicken Lady website or speak to an The Chicken Lady team member by calling our number. 

1.2 Each order shall be an offer by you to purchase goods or services subject to our terms and conditions.

1.3 By placing an order with us you acknowledge that you are obligated to pay in full for the goods or services ordered once you have submitted your order.

1.4 All prices are displayed in NZ dollars and are inclusive of gst.

1.5 It is your responsibility to ensure that all details you provide to us are true and accurate, including any information saved on our systems used in processing your order. The Chicken Lady is not liable for any loss or inconvenience you incur directly or indirectly by incorrect information that you have provided to us.

1.6 Upon completing the checkout process on our website, you will be shown a summary of your order. This does not constitute acceptance of your order.

1.7 When placing an order with The Chicken Lady, you must provide a working contact telephone number and valid email address so we may contact you to address any issues with your order.

1.8 When placing an order with The Chicken Lady online you should receive an automated order confirmation. This order confirmation does not constitute acceptance of your order.

1.9 If you receive an invoice or pro-forma invoice from The Chicken Lady, this does not constitute acceptance of your order.

1.10 Acceptance of your order occurs only at the point where your order is dispatched from our premises.

1.11 We maintain the right to reject or cancel any order at any point prior to delivery without providing a reason. If you have provided payment prior to this point, we will issue a refund up to but not exceeding the total of your payments as soon as is reasonably possible.

1.12 All goods remain the property of The Chicken Lady until such a time that the order has been accepted and we have received full payment of all sums due in respect of your order, including delivery and ancillary charges.

1.13 The goods will be your responsibility from the point where you or your nominated representative (including third-party couriers you have arranged) take physical possession of the goods.

 1.14 We cannot be held responsible for any negligence or misconduct on the part of our carriers and couriers.

2 Communications

2.1 By placing an order with The Chicken Lady, you consent for us to contact you in relation to the processing and fulfilment of your order, including follow-up communications to assist us in assessing our performance. This does not include marketing communications, which you may opt out of at any time.

2.2 Email communications will be sent from email addresses in the info@thechickenlady.co.nz domain and via stripe.com. It is your responsibility to ensure that any email filtering services utilised by you or your email service provider are configured to allow these messages to be delivered normally.

3 Availability and Specification

3.1 All products are advertised for sale subject to availability. In the event of us being unable to supply the products ordered, we will inform you as soon as is reasonably possible.

3.2 In the event that items are out of stock but more stock is expected in the future, we will dispatch your order as soon as we are able but will communicate this with you.

 3.3 The Chicken Lady makes reasonable efforts to ensure that any stock availability information displayed on our website is accurate, but stock figures should be viewed as an estimate only.

 3.4 Where goods are unavailable for any reason we will notify you via email or telephone and offer you the option to go with a substitute of your choosing or you can opt for a refund.

5 Delivery

5.1 Biosecurity is very important to our rearing operation, and other customers. Therefore, we deliver all our livestock, and pickups are unavailable. 

5.2 At the time of purchase, you will need to specify your pickup location. 

5.3 As we are transporting livestock, we want to make out delivery runs as quick as possible and therefore will limit our drop off locations to those specified at the time of ordering.

5.4 The delivery fee we charge only partially covers our transport and labour costs, and therefore we ask that you meet us at the specified delivery point and keep to the collection time.

5.5 Failure to meet the delivery driver within the specified times without sufficient communication prior, may mean we cannot complete your order. Refunds will not be given on stock unable to be collected.  

5.6 If you are unable to make the collection time, it is recommended that you make alternative arrangements to have someone meet us and collect your chickens. 

5.7 We cannot be liable for any delays or failures to deliver good or services if the delay or failure is partially or completely caused by circumstances outside our control.

 5.8 Any delivery costs displayed on our website, or in any communications between you and The Chicken Lady up to the point of order acceptance should be considered an estimate only.

5.9 Delivery costs are calculated at checkout. The Chicken Lady has the right to recalculate shipping and adjust as required. Customers will be notified via email if there are any additional shipping costs to pay.

5.10 In the event that we incur additional expenses due to you providing incomplete or misleading information, we reserve the right to recover those costs from you at any time.

7 Payment

7.1 Full payment for any goods ordered must be made by credit, debit card or bank transfer in advance of delivery. We do not accept cheques. All prices are in NZ dollars.

7.2 If you have provided credit or debit card details, we will debit your card in advance of the dispatch of your order. We reserve the right to take payment at any point from the moment you make an offer to purchase goods or services from The Chicken Lady.

10 Your Right to Cancel 

10.1 All goods (excluding livestock and certain specified products) are delivered with a 30-day money-back guarantee in addition to your rights under the NZ Consumer Guarantees Act. The 30 day right of return starts from the date delivered. 10.2 If you elect to cancel your order, you must return any items received in accordance with the policy below (‘Returns’).

10.2 In the event you return goods under this provision and we discover that they have been used, we may choose to make appropriate deductions from your refund.

10.3 Please note that perishable items such as food (including chicken food) are specifically excluded from this policy, except in cases of faulty or damaged goods as described below.

11 Order Cancellations

11.1 If you wish to cancel an order, you must notify us via e-mail or telephone as soon as possible.

11.2 If you place an order and we receive no payment or no replies to our emails we will follow up with a cancellation email 10 days after the date the order was placed informing you that your order has been cancelled.

11.3 We do not offer refunds on livestock.

11.4 If you cancel your pre-order for brown shaver pullets you will be charged a cancellation fee of $5 per pullet. Plus a Shopify payments transaction charge of 3.6% per order if your payment is made online by card.

18 Viewing of Poultry

18.1 Our poultry rearing operation is not open to the public for viewing.